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on all orders

Frequently Asked Questions

How can I pay for my order?

  • We accept all major debit and credit cards.
  • We accept PayPal payment method.
  • We accept Moneybookers payment method.

Can I cancel the purchase of item?

Of course - send email to

Do I have to pay for delivery?

We have 3 delivery methods:

• Free Shipping.
• Fast Shipping - £9.90.
• International Postage - shipping costs depend on the country to which we are sending the goods.

When you make an order, please choose the relevant shipping method.

Please see ‘Shipping and Returns ‘ for more details.

How long do I have to wait for my order to arrive?

3-5 weeks for Free Shipping.

3-5 working days for Fast Shipping.

5-15 working days for International Shipping - depend on the country to which we are sending the goods.

Can I specify a day or time for delivery?

Unfortunately, we can never guarantee delivery day or times.

Why does a Free Delivery take 3-5 weeks?

The item(s) is sent to you directly from the supplier – from China, Japan, Malaysia etc. This postal procedure takes up to 8 weeks, 3-5 weeks on average.

Do I have to sign for my parcel?

We send our products via DHL, Parcelforce or Royal Mail. Your order has to arrive as sign for mail delivery.

What if I am out when the courier tries to deliver?

Unless otherwise stated, they will leave a note explaining that they tried to deliver your parcel and what will happen next.

Can I send my parcel to a different address?

Yes - just put the address details in as you checkout.

Can I have my items delivered to more than one address in the same order?

No, you can only get them sent to one address. However, you can always do multiple orders with different addresses for each (but you'll have to pay for delivery on each).

One of the items that I ordered was missing.

If something is missing from your order, then please let us know. If we have made a mistake, then we either credit your account or replace the item free of charge the following delivery. If something lost on delivery, please contact delivery company for more information.

How do I return an item I have purchased?

Please see ‘Shipping and Returns’ for more details.

Do I have to pay for returns?

Yes. Please see ‘Shipping and Returns’ for more details.

If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?

No - if something's out of stock, we won't charge you any extra to deliver it when it comes back into stock.

Can I order from overseas?


Is it safe to shop online at

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered into via the website will be protected by encryption technology.

What's the simply4less policy on privacy and security?

Personal information is private so we treat it with the highest standards of safety, security and confidentiality. This means that you can rest assured that your credit card and personal information are safe with us. We never sell or give any information we have about you to any other company.
Please see ‘Terms and Conditions’ for more information.

What is the Credit Card Security Code/Card Verification Value (CVV)?

It's a unique 3-digit number printed on the back of your credit/debit card that helps us validate your purchase and protect against fraud. Since this isn't contained in the magnetic strip information, it doesn't get printed on sales receipts, so it's difficult for anyone other than the genuine cardholder to know it. It's sometimes referred to as the Card Security Code, the Personal Security Code or the Card Verification Value (CVV). Your order can't be fully processed without a valid Security Code. Once your order has been processed, your Security Code won't be held on file.

How do I contact

You can call, email and write to us. Take a look at the ’Contact Us’ page for the details.